{"time":1736818405469,"blocks":[{"id":"hxCnH9YxkH","type":"header","data":{"text":"Fees and extra charges","level":1}},{"id":"qn867Zdvtd","type":"paragraph","data":{"text":"We sometimes have to bill for services over and above your normal energy supply charges. To help avoid unexpected costs, we have listed our standard service fee prices below. (We'll let you know in advance if there are costs in addition to these fees based on your individual circumstances). "}},{"id":"4Kdbuc-UF4","type":"header","data":{"text":"Electricity service fees (incl. GST)","level":5}},{"id":"ikeSW_7aFJ","type":"table","data":{"withHeadings":true,"content":[["Service","Fee amount"],["Read fees",""],["Final meter read","$30.00"],["Special meter read","$30.00"],["Disconnection & reconnection fees",""],["Disconnection – remote/smart meter (includes reconnection)","$22.00"],["Disconnection – on site/standard meter (includes reconnection)","$192.00"],["Permanent disconnection/decommission with meter removed","$180.00"],["After-hours reconnection","$105.00"],["Metering fees",""],["Meter test (per meter)","$260.00"],["Meter resealing","$150.00"],["Meter relocation/shifts","$210.00"],["Combine and centralise","$230.00"],["Meter replacement","$210.00"],["Meter configuration change – on site","$210.00"],["Meter configuration change – remote","$23.00"],["Meter capacity change (Upgrade/Downgrade)","$230.00"],["Internal fault","$126.50"],["Meter or site verification/investigation","$140.00"],["Incomplete service fee (failed to meet an appointment or provide access)/ Attendance fee","$92.00"],["Solar","
"],["Meter configuration change – remote (when possible)","$23.00"],["Meter and installation – Residential on site","$210.00"]]}},{"id":"pF9x73jfxp","type":"header","data":{"text":"Piped Gas service fees (incl. GST)","level":5}},{"id":"FDQIZTDIRk","type":"table","data":{"withHeadings":true,"content":[["Service","Fee amount"],["Reconnection on next working day (normal hours)","$161.00"],["Reconnection on next working day (after hours)","$207.00"],["Reconnection on same day (normal hours)","$201.25"],["Reconnection on same day (after hours)","$258.75"],["Disconnection","$192.00"],["Meter site verification","$180.00"],["Site visit (normal hours)","$92.00"],["Site visit (after hours)","$132.25"],["Special/final read","$34.50"],["Meter resealing fee","$150.00"],["Attendance fee","$92.00"]]}},{"id":"p8BNj962DU","type":"header","data":{"text":"LPG Bottled gas service fees (incl. GST)","level":5}},{"id":"_uhfFEupbT","type":"table","data":{"withHeadings":true,"content":[["Service","Fee amount","Notes"],["Bottle refill and standard delivery (per 45kg bottle)","$164.00","Your gas bottles will arrive on your next available scheduled delivery day (excludes Public Holidays)."],["Monthly bottle rental^","$15.00 per month (No charge if you have electricity at the same address with us)","ˆMonthly fee for the rental of 2 x 45kg bottles."]]}},{"id":"ASYRRlnZQn","type":"header","data":{"text":"Other service fees (incl.GST)","level":5}},{"id":"MIW0Eo-31h","type":"table","data":{"withHeadings":false,"content":[["Description","Amount"],["Paper bill fee","$3.00"],["Over the counter payment fee","$1.40"],["Late payment fee","$8.00"],["Credit card processing fee","0.00%"]]}},{"id":"mKSsTdnpWB","type":"header","data":{"text":"Please note:","level":6}},{"id":"gFLwKipb6K","type":"list","data":{"style":"unordered","items":[{"content":"Prices include GST.","items":[]},{"content":"Additional fees may apply for other related services not listed on this pricing schedule. These services will be priced on application.","items":[]},{"content":"A combination of fees may apply to any given task - you will be advised of this when you request the task to be completed.","items":[]},{"content":"Our service fee pricing schedule relates to services that are not part of your everyday energy supply.","items":[]},{"content":"Prices last updated 23 December 2024 and are subject to change in accordance with Frank Energy's terms and conditions for energy supply.","items":[]},{"content":"Multiple ICPs may incur additional fees.","items":[]}]}}],"version":"2.22.2"}