Fees and stuff.
We sometimes have to bill for services over and above your normal energy supply charges. To help avoid unexpected costs, we have listed our service fee prices below.
Electricity service fees (incl. GST)
| Description | Amount | Notes |
|---|---|---|
| Reconnection only | $105.00 | |
| After hours Reconnection | $225.00 | |
| Disconnection (advanced meter) | $29.00 | Includes standard reconnection fee |
| Disconnection (standard meter) | $192.00 | Includes standard reconnection fee |
| New connection | $322.00 | |
| Permanent disconnection | $180.00 | |
| Final meter reading fee | $34.50 | |
| Special meter reading fee | $34.50 | |
| Meter relocation / shifts | $230.00 | |
| Meter replacement | $230.00 | |
| Internal fault | $126.50 | |
| Capacity upgrade | $230.00 | |
| Capacity downgrade | $230.00 | |
| Change from builders temporary supply to permanent | $138.00 | |
| Meter accuracy test (per meter) | $315.00 | |
| Meter configuration change | $230.00 | |
| Remote meter configuration change | $23.00 | |
| Meter site verification | $180.00 | |
| Meter resealing fee | $150.00 | |
| Combine and centralise metering | $230.00 | |
| Attendance fee | $92.00 | |
| Price plan change fee | $20.70 | First change in a 12 month period is free, subsequent changes are charged. |
Natural Gas service fees (incl. GST)
| Description | Amount |
|---|---|
| Reconnection on next working day (normal hours) | $161.00 |
| Reconnection on next working day (after hours) | $207.00 |
| Reconnection on same day (normal hours) | $201.25 |
| Reconnection on same day (after hours) | $258.75 |
| Disconnection | $192.00 |
| Meter site verification | $180.00 |
| Site visit (normal hours) | $92.00 |
| Site visit (after hours) | $132.25 |
| Special / final read | $34.50 |
| Meter resealing fee | $150.00 |
| Meter site verification | $180.00 |
| Attendance fee | $92.00 |
Quotable:
- New connection
- Permanent disconnection
- Meter accuracy test (per meter)
- Meter removal
- Meter replacement
- Meter relocation / shifts
- Meter configuration change
- Combine and centralise metering
LPG Bottled gas service fees (incl. GST)
| Description | Amount | Notes |
|---|---|---|
| Bottle refill and standard delivery (per 45kg bottle)+ | $104.00 with electricity supply ($120.00 LPG only) | Your gas bottles will arrive on your next available scheduled delivery day (excludes Public Holidays). |
| Monthly bottle rental (2 x 45kg bottles)^ | $10.00 | ˆ Monthly fee for the rental of 2 x 45kg bottles. |
Other service fees (incl. GST)
| Description | Amount |
|---|---|
| Late payment fee | $14.00 |
Please note:
- Prices include GST.
- Additional fees may apply for other related services not listed on this pricing schedule. These services will be priced on application.
- A combination of fees may apply to any given task - you will be advised of this when you request the task to be completed.
- Our service fee pricing schedule relates to services that are not part of your everyday energy supply.
- Prices are effective 20 February 2020 and are subject to change in accordance with Frank Energy's terms and conditions for energy supply.
- Multiple ICPs may incur additional fees.
