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Help & Contact
Moving House

Moving House

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I'm moving house

On the Move?

Congratulations! It’s a stressful time we know, but we can make the power bit simple. Even if your new place is disconnected, we’ll get it switched on free of charge. We’d say you're welcome, but it just makes sense.

Already living with Frank?

If you're already a Frank customer, then keeping your energy supply connected while moving house is as quick and easy as it gets.

Make the move  using My Account or our App (go to Profile/Moving House once logged in to complete the form) or call us on 0800 086 400 and we’ll make the move with you.

Want Frank to move in?

Why wouldn’t you when we make electricity, natural gas and/or bottled gas for your home so simple and affordable you don’t even have to think about it. What’s more, with no fixed-term contracts or exit fees you can easily move again, without having to say goodbye.

Switch now in less than 3 minutes. Need help? Talk to us on 0800 086 400.

Yes! I want to switch now
 

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I need to close my account

If you’re making the big move to somewhere new and can't take us with you, it's ok.

Live chat us or call 0800 086 400 and we’ll get it all sorted for you.
 
Not really wanting to leave?

Remember just because you're on the move doesn't mean we can't stay together. If you’re not ready to say goodbye, arrange your move online and get Frank at your new place. It’s super easy and takes less than 3 mins.

Call us on 0800 086 400 or complete our super quick and easy Moving form in My Account.
 

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