{"time":1753150861744,"blocks":[{"id":"cfSFm79XYm","type":"header","data":{"text":"Frank Energy Update","level":1}},{"id":"JGGM8Fqrbr","type":"paragraph","data":{"text":"10 June 2025"}},{"id":"7OeD-j9Psc","type":"paragraph","data":{"text":"They say good things never last. So it’s with a heavy heart that we write with the news that the Frank Energy brand will be shutting our bright green doors to new customers from today and migrating existing Frank Energy customers to Genesis (or another retailer of your choice) over the coming months."}},{"id":"oUtXpQ6S9P","type":"paragraph","data":{"text":"As such, we are not accepting new customers and existing customers are no longer able to move home with us."}},{"id":"0gPSPpENxP","type":"paragraph","data":{"text":"We expect you’ve got some questions - please see below for further details."}},{"id":"qvspfiM-Ox","type":"paragraph","data":{"text":"----------"}},{"id":"ig156DMjdx","type":"paragraph","data":{"text":"Q: Why is Genesis absorbing the Frank brand into its retail offering?
A: Back in 2022 Genesis launched the Frank Energy brand as a simple, straight up alternative to the complexity it saw in the NZ energy market. "}},{"id":"wjY_PwVyhQ","type":"paragraph","data":{"text":"The last 3 years have seen significant change in the NZ energy sector and Genesis must now consider how to position itself to best meet the ever-changing future energy needs of Kiwis, along with the additional cost and resource required to operate 2 different brands."}},{"id":"jjPn_KQmHU","type":"paragraph","data":{"text":"As a result, Genesis has made the difficult decision to consolidate its offering, choosing Genesis as its single retail energy brand. This will allow for increased focus and investment in the tools and resources it requires to provide a better energy experience for all customers, existing and new."}},{"id":"Hda9fGIJI9","type":"paragraph","data":{"text":"You can see the press release here. "}},{"id":"0fTynOkmPX","type":"paragraph","data":{"text":"Q: When will this change take place?
A: The transition will begin in August 2025 and will happen in phases. Some customers will move to Genesis first, while others will remain with Frank a little longer before moving to Genesis later."}},{"id":"J-JN1dqZac","type":"paragraph","data":{"text":"Q: Why are customers being moved in phases?
A: To ensure a smooth and reliable transition, we’re moving customers in groups. This helps us manage the process carefully and provide the right support at each step. Some customers will move to Genesis first, while others will continue with Frank for a bit longer before transitioning. "}},{"id":"lUtBcMeyQf","type":"paragraph","data":{"text":"Q: How can I find another power provider?
A: You can use Powerswitch."}},{"id":"kOybj9M0f6","type":"paragraph","data":{"text":"Powerswitch is a free and independent service that helps you find the most cost-effective power company and pricing plan for your household. It is run by Consumer NZ, an independent, non-profit organisation established in 1959. "}},{"id":"Kb3CRMXDVI","type":"paragraph","data":{"text":"Q: What will happen if I don’t switch to another provider?
A: We’re migrating Frank customers to Genesis in phases. If you’re part of the first group and haven’t chosen a new provider by 21 August 2025, we’ll automatically transfer your account to Genesis on its Flexi-Plan. This plan has no fixed term, so you can still switch later if you choose. Genesis’s standard rates and terms will apply, and we’ll contact you with all the details before your move. "}},{"id":"3p_SebDHcs","type":"paragraph","data":{"text":"If you’re part of a later group, you’ll continue with Frank for a bit longer before transitioning. We’ll let you know when your move is coming up and what to expect. "}},{"id":"l_VTNIzfRi","type":"paragraph","data":{"text":"Q: When can I expect to hear from Frank about these changes?
A: Communications were sent with more details via email and post during the week of the 9th of June 2025. "}},{"id":"csB0XlJM96","type":"paragraph","data":{"text":"If you still haven’t heard from us, get in touch with us via online chat so that we have your current contact information to keep you updated. "}},{"id":"5sP73Y6XOn","type":"paragraph","data":{"text":"Further communications with customers will be done in phases based on when your migration is scheduled. "}},{"id":"ZibY8S8srG","type":"paragraph","data":{"text":"If you’re in the first group moving to Genesis, you’ll receive an email or letter starting from the 21st July, If you’re in a later group, we’ll be in touch closer to your transition date. "}},{"id":"icRDI0rpzC","type":"paragraph","data":{"text":"Q: Who is Genesis?
A: Genesis and Frank Energy belong to the same company. Both brands are part of Genesis Energy Ltd. "}},{"id":"IewxXZ8YtD","type":"paragraph","data":{"text":"Q: Will any of my information be shared with Genesis?
A: Yes, to make the transfer to Genesis easy, we’ll share your contact details, email, phone, contact preference, Install details, address, meter type, and primary & secondary account holders. "}},{"id":"HNP4RHPm2b","type":"paragraph","data":{"text":"Q: What will happen if I have a credit on my account?
A: If you have a credit owing on your account before switching to a new provider, it will be refunded back to you. "}},{"id":"ADsQ9eeTSt","type":"paragraph","data":{"text":"Q: I have a direct debit with Frank, will I need to sign up for a new one with Genesis?
A: Yes, you will need to contact Genesis and set up an account (including setting up payment arrangements). "}},{"id":"hV3r-x0mgF","type":"paragraph","data":{"text":"Q: What do I need to set up an account with Genesis?
A: You'll need to provide your full legal name as it appears on your ID, plus you'll need your passport or driver's licence handy so they can verify your identity. Genesis rates and standard terms apply."}},{"id":"byskRHRdlq","type":"paragraph","data":{"text":"If you’re ready to join Genesis now, you can sign up here. "}},{"id":"z2n1VAvpro","type":"paragraph","data":{"text":"Q: How much will I pay with Genesis?"}},{"id":"a4u13DsNAb","type":"paragraph","data":{"text":"Genesis rates may differ to what you're currently paying with Frank. "}},{"id":"h29xUHYmC7","type":"paragraph","data":{"text":"To check prices for your home, go to the Genesis sign-up page and enter your address, fuel types, and how many people live at your place. You’ll then see a table with plan options and rates."}},{"id":"ybjNROvqmf","type":"paragraph","data":{"text":"Alternatively, you can use Powerswitch to compare power companies and plans for your property. "}},{"id":"Vge7hWpopL","type":"paragraph","data":{"text":"Q: If I switch to Genesis will my WINZ redirection\npayment details be transferred to Genesis?
A: No,\nyou will need to let your case worker know and update WINZ with your Genesis\ncustomer details and bank account so that the redirection is going to the\ncorrect place."}},{"id":"opt5qjyQcI","type":"paragraph","data":{"text":"Q: I want to talk to someone about these changes, how\ncan I get in touch?
A: You can chat online with a Frank rep here.
"}}],"version":"2.22.2"}